Selecting a Managed IT Services Provider – Questions To Ask

Companies try very hard to overcome and manage any and every technological challenge and hurdle, but as the days pass, it becomes more and more evident that your current IT services provider cannot handle the challenges in an efficient manner. You, the business owner, are responsible for all the duties performed by an IT provider, since hiring them was your decision. Hence, it is up to you to ensure to make the right selection, or at least be prepared to cut off ties with your existing provider and select a new one. When it comes to choosing a new Managed IT Services NYC provider, there are a few questions that you need to ask, the answers of which will help you to make an informed decision. So read on to find out more about these questions.

What is your total work experience?

This is perhaps the very first question that you need to ask if you want your IT functions to be in safe and secure hands at all times. The IT services provider you choose should have a good reputation and an incredibly wonderful track record, which gives testament to the amount of experience, time and resources that you will receive.

Have you worked with other reputed companies in the same job responsibility?

The managed IT service provider you choose should have a clear idea about how to make use of proper technological tools that are usually used in your industry or sector. The service provider does not necessarily have to understand how your business functions, but the technical knowledge is an absolute necessity. Any service provider will be able to recommend technological functions and advancements better if their level of understanding is at the highest level.

What kind of communication tools do you use?

An efficient Managed IT Services Provider makes use of the finest communication tools to keep in touch with you and your employees to better facilitate the management process. An account manager is usually deployed to help you, the business owner, with all sorts of concerns and queries on a regular basis, along with providing regular progress reviews about all the technological plans being implemented by the MSP for the betterment of your business. This sort of transparency makes your outsourcing decision a grand success.

What sort of support request process do you provide?

The service provider you choose should provide 24/7 support in case of any and every emergency. If such a request cannot be entertained, make it a point to find out the followed protocol for support requests, especially out-of-hours ones. You need to have clear transparency with regards to query tickets completed or addressed, as this will give you a clear picture regarding if your question or problem has been solved. A detailed variety of tech support is something you should look for, and also something that your chosen service provider should provide.

How does your team handle disasters?

The Managed IT Service Provider’s ability to handle disasters and emergency situations should always be one of the prime deciding factors for any business owner. Always ask your chosen service provider to provide you with real-time examples of unfortunate situations, which was handled by them with efficiency and success. Disasters such as network failure or data loss should always be manageable by the MSP team.

To know more about how to choose the finest managed IT service provider, you can visit Xperteks.com to get more information.